Return Eligibility

Eligible items may be returned within 30 days of delivery.

To qualify for return or exchange, items must:

• Be new, unworn, unused, and unaltered
• Be returned in the original packaging
• Include all original documentation, including the sales receipt or packing slip

Any item showing signs of wear, damage, resizing, repair, alteration, or misuse will not be accepted.

Return Fees

All approved returns and exchanges are subject to the following:

• 10% restocking fee
• $15 handling fee

These fees cover inspection, processing, and inventory management.

Gold & Platinum Chains / Necklaces

For approved returns of gold and platinum chains/necklaces:

• Store credit will be issued instead of a refund
• A 10% restocking fee and $15 handling fee will apply
• Store credit may be used toward any future Proclamation Jewelry purchase

Exchanges

Eligible exchanges are accepted within 30 days of delivery for new, unworn items.

Exchanges must be for items of equal or greater value. Customers are responsible for:

• Any price difference
• Applicable shipping charges
• The standard 10% restocking fee and $15 handling fee

Apparel

Apparel returns are accepted at our discretion and are eligible for store credit only.

Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange:

• Customized or made-to-order jewelry, including items with selected gemstones, initials, or engravings
• Discounted items
• Items purchased during sales and promotions
• Gift cards

Domestic & International Return Shipping

• Domestic returns: Proclamation Jewelry provides the return shipping label
• International returns: Customer is responsible for return shipping costs

We recommend all returns be shipped using a secure, trackable method. Do not label the package with the word “Jewelry.”

Inspection & Processing

Once received, returned items are inspected to confirm they meet all eligibility requirements.

If approved:

• Returns and exchanges are typically processed within 5–7 business days
• Refunds, when applicable, are issued to the original form of payment
• Store credit, when applicable, is issued electronically

Original shipping charges are non-refundable.

Refund Value

Approved refunds and store credits are based on the original purchase price paid, less applicable fees. Shipping and handling charges are non-refundable, including import taxes and duties, when applicable.

Lifetime Limited Warranty

We stand behind our craftsmanship with a Lifetime Limited Warranty. This warranty is in addition to any rights you may have under applicable consumer law.

What’s Covered

• Manufacturing defects under normal use
• Repair or replacement of defective items, at our discretion

What’s Not Covered

• Normal wear and tear
• Improper handling, accidents, misuse, or negligence
• Unauthorized repairs, modifications, or alterations
• Damage caused by third parties
• Items not purchased directly from Proclamation Jewelry or an authorized retailer

Any unauthorized alteration or repair voids this warranty.

Replacement Policy

If a warrantied item is no longer available, Proclamation Jewelry may provide a comparable replacement of similar style and equal value at its discretion.

Disclaimer

Except as expressly stated above, Proclamation Jewelry disclaims all other warranties, express or implied, to the fullest extent permitted by law. We are not liable for incidental, indirect, or consequential damages. Some jurisdictions do not allow certain limitations, so portions of this disclaimer may not apply to you.

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